18bdbajee Privacy Policy

1What Information We Collect

18bdbajee may collect the following types of information in order to operate the service properly:

• Identity Information: Your full name, date of birth, national identity card number (where applicable), and other identity details provided at the time of account registration.
• Contact Information: Email address and mobile phone number.
• Financial Information: bKash, Nagad, Rocket, and Upay account numbers and information required for bank transfers — for transaction processing purposes only.
• Usage Information: Your platform usage history, betting records, transaction history, and session duration.
• Technical Information: IP address, browser type, operating system, device type, and cookie-related data.
• Communication Records: Messages sent via our live chat support or email.

2How We Collect Information

We collect your information in the following ways:

• Directly from you: At the time of account registration, login, deposit or withdrawal requests, and support contact.
• Automatically: Through cookies, log files, and similar technologies when you browse our website.
• From payment providers: Via bKash, Nagad, Rocket, Upay, or a bank for transaction verification.
• From third-party verification services: For identity verification and fraud prevention.

3Purpose of Using Information

18bdbajee uses your information only for the following legitimate purposes:

• Creating and managing your account and verifying your identity.
• Processing deposit and withdrawal transactions.
• Improving our services and providing a personalised experience.
• Detecting and preventing fraudulent activity.
• Enforcing responsible gaming policies — in particular confirming age 21+.
• Meeting legal obligations and fulfilling regulatory requirements.
• Providing customer support — assisting via live chat and email.
• Keeping you informed about promotional offers and bonuses (subject to your consent).

4Sharing and Disclosure of Information

18bdbajee does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

• Service provider partners: With trusted third parties for payment processing, identity verification, and technical infrastructure management — only the necessary information and under strict confidentiality agreements.
• Legal obligations: Information may be provided to relevant authorities in compliance with a court order or legal process.
• Fraud and security: Relevant authorities will be notified in cases of financial fraud or threats to platform security.
• Business transfer: In the event of a company merger or acquisition — the new ownership is required to comply with our privacy standards.

Beyond the above, no information will be shared with any third party without your explicit consent.

5Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of our site.

• Essential cookies: Required for login sessions and security — cannot be disabled.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: For collecting site statistics and improving the service.

You can disable cookies at any time through your browser settings, though this may affect some functionality of the site.

6Data Security Measures

18bdbajee applies industry-standard technical and organisational measures to ensure the security of your information:

• SSL encryption: All data exchanged between our site and your device is encrypted via SSL/TLS protocol.
• Secure server infrastructure: Your data is stored in secure data centres with strict controls to prevent unauthorised access.
• Access control: Only authorised personnel may access your information for specific required purposes.
• Regular security reviews: Our systems are verified through regular audits and testing.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.

However, complete security on the internet can never be guaranteed. You are advised to keep your account password private and to contact us immediately if you notice any suspicious activity.

7Data Retention Period

18bdbajee retains your information in accordance with the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Certain information may be retained for up to 5 years to meet legal and regulatory obligations.
• Transaction records: Financial transaction data is retained for an extended period, as this is legally required.
• Marketing data: Withdrawn immediately if you withdraw your consent.

8Your Rights

You have the following rights regarding your information:

• Right to access: Contact us if you would like to know what information we hold about you.
• Right to correction: You may request correction if any of your information is inaccurate.
• Right to erasure: In certain circumstances you may request deletion of your information — where there is no legal obligation to retain it.
• Right to restrict processing: You may request that use of your information be limited for specific purposes.
• Right to withdraw consent: You may withdraw your consent for marketing communications at any time.
• Right to lodge a complaint: If you are not satisfied with how we use your information, please contact our support team.

To exercise these rights, contact us via live chat support or email. We will aim to respond within 30 business days.

9Protection of Minors

18bdbajee strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect information from minors. If we become aware that a minor has created an account, we will close that account and delete the associated information. Age verification at the time of account registration is a mandatory step for us. If you believe a minor is using our platform, please notify our support team immediately.

10Third-Party Sites and Services

Our platform may reference certain third-party services, such as payment gateways or game providers. These third parties have their own privacy policies, and once you visit their websites or use their services, your information will be governed by their own policies. 18bdbajee is not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of any third-party service before using it.

11Policy Changes

We may update this privacy policy at any time due to business requirements, legal changes, or service improvements. For significant changes, we will notify you via your registered email or through a notice on the site. Continued use of the service after a change is made will be taken as your acceptance of the new policy. Visit this page regularly to stay informed about the latest updates.